Privacy policy

Oakshield Bullion respects your privacy. This Privacy Policy explains the information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website or place an order.

Information We Collect

Depending on how you use our website, we may collect:

  • Contact information such as your name, email address, telephone number, and shipping or billing address.
  • Order and transaction information, including products purchased and order history.
  • Payment-related information processed by Shopify and authorized payment providers.
  • Account, customer-support, and communication records.
  • Device, browser, IP address, cookie, and website-usage information.

How We Use Information

We may use collected information to:

  • Process, fulfill, and deliver orders.
  • Provide tracking, order updates, and customer support.
  • Operate, secure, and improve our website and services.
  • Prevent fraud, unauthorized transactions, and other harmful activity.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Send marketing communications when permitted and according to your preferences.

Payment Information

Payments are processed through Shopify and authorized payment providers. Oakshield Bullion does not receive or store your complete payment-card number.

How Information Is Shared

We may share information with service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, customer-support providers, fraud-prevention services, analytics providers, and marketing partners. We may also disclose information when required by law or to protect our customers, business, or legal rights.

Oakshield Bullion does not sell personal information for money. Certain analytics or advertising activities may be considered sharing under some state privacy laws and are handled according to applicable law and available privacy choices.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website activity, prevent fraud, and measure marketing performance. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, recordkeeping, and legal compliance.

Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service or transmission method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses. You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

To submit a privacy request, email support@oakshieldbullion.com. We may need to verify your identity before completing a request.

Third-Party Websites

Our website may contain links to third-party websites. Oakshield Bullion is not responsible for the content, security, or privacy practices of those websites.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The current version will be posted on this page.

Contact Us

For privacy-related questions or requests, contact:

Oakshield Bullion
331 Aviation Way, Suite 2
Frederick, MD 21701
Email: support@oakshieldbullion.com