Refund policy
Oakshield Bullion wants every customer to feel confident when purchasing collectible and precious-metal coins. This policy explains when a return, replacement, exchange, or refund may be available.
30-Day Return Window
You may request a return for an eligible item within 30 calendar days after the order is delivered.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in the same condition in which it was received.
- Remain in its original packaging, capsule, holder, or protective materials.
- Include any certificate, documentation, or accessories supplied with the item.
- Include valid proof of purchase from Oakshield Bullion.
Non-Returnable Items
We cannot accept returns for:
- Coins or collectibles removed from sealed packaging when the seal affects condition or value.
- Items that have been altered, cleaned, damaged, or handled in a way that changes their original condition after delivery.
- Customized or personalized products.
- Items explicitly marked as final sale.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 calendar days after delivery. Include your order number, clear photographs of the item, and photographs of the shipping packaging. After review, we may arrange an eligible replacement, exchange, or refund.
How to Start a Return
Email support@oakshieldbullion.com before sending anything back. Include your order number, the email address used at checkout, the reason for the request, and supporting photographs when applicable. Items returned without prior authorization may not be accepted.
Return Shipping
If the return is required because Oakshield Bullion sent an incorrect item or an eligible order arrived damaged, we will provide return instructions and cover the approved return shipping cost. For other approved returns, the customer is responsible for return shipping.
Inspection and Refunds
Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Exchanges
Exchanges are subject to product availability. If a replacement item is unavailable, an approved refund may be issued instead.
Order Cancellations
Cancellation requests may be considered before fulfillment begins. Orders that have already shipped cannot be canceled and must follow the return process above if eligible.
Contact Us
For questions about a return or refund, email support@oakshieldbullion.com.